Overviwe

FAQ

Q: 1.Are you a manufacturer or trading company?

A: We are a direct manufacturer with more than 12 years of experience with Sedex, Sedex Cap, NBC, ISO9001, and BSCI Audit Supplier, which can send certificate reports If needed. Our company has 12000 Square meters, more 100 workers.

Q: 2. what service can you provide?

A: (1) Make a free design to customer confirm before mass production or make a sample, free design 2D and 3D. 

(2) Within 10mints or 2hours reply customer email . 

(3) Give feedback for the production step.

(4) Allow inspection companies during or after production to inspect the quality, Confirm shipment information after passing QC and before sending goods. 

(5) Follow up with the shipping company to keep the goods customer received on time.

(6) OEM and ODM.

Q: 3.Can I get a sample? How is the sample charged?

A: (1) Can send you our ready sample to test the quality of our product, you just pay the sample shipping cost.

(2) Pay mold cost to make your design sample, we make the sample as your design and send us details we make the design to customer for approval. 

(3) If you are not satisfied with our samples we can refund the sample fee to you.

Q: 4.What's the MOQ?

A: Our MOQ is 100 pcs for EACH design.

Q: 5.What is your terms of payment? 

A: (1) Sample cost / Mode cost to be prepaid prior before to sampling; 

(2) 30% deposit to be prepaid before mass production; 

(3) Balance to be prepaid after Inspection, before shipment.

Q: 6.What is the time for sampling or mass production?

A: (1) Sample Lead Time -- 3-5 days upon receipt of your sample/artwork and advanced payment. 

(2) Production Lead Time –12-15 days upon receipt of your approval of the pre-production sample and advanced payment. The specific delivery time depends on the items and the quantity of your order.

Q: 7.What are your terms of delivery? 

A: We accept EXW, FOB, C&F, etc. You can choose the one which is the most convenient or cost-effective for you.

Q: 8. How to solve the quality problems after sales? 

A: Show us clear photos or video of the quality problem, or send back a few samples for our study, we will make a satisfied solution for you within 24 hours after we confirm the problem.